Frequently Asked Questions
PRODUCT & PURCHASE
A: We offer a diverse range of colours across our product categories:
- Discover a spectrum of solid colours from Blue, Blue-White, Green, Green-White, Grey, Grey-White, Ivory, Ivory-Grey, and Silver for our best travel trolley bags. Explore our printed luggage options that feature captivating designs such as Camo, Tropical, and Marble.
- Enjoy exquisite simplicity and confident elegance in Rust, blue and black colours.
- Carry your everyday essentials in style with Beige, Black, Blue, Green, Grey, Ivory, Rust, and White options.
- We've created 17 unique colours to cater to your preferences across our product range.
A: Explore our diverse range of best travel bags crafted, tested and designed to suit the needs of every traveller:-
6) Waist Bags
No matter your route, we have the perfect travel companion.
A: Our best trolley luggage collection comes in various sizes to accommodate different needs:
1) Cabin Luggage Trolley(Starklite):
Dimensions (in Inches): 13.6 x 9 x 22 (L x B x H)
Weight: 2 Kg
Dimensions (in Inches): 13.6 x 9.8 x 22 (L x B x H)
Weight: 3.5 Kg
Dimensions (in Inches): 15.2 x 10.2 x 26 (L x B x H)
Weight: 3.3 kg
Capacity: 60 L
Dimensions (in Inches): 18 x 11.2 x 30 (L x B x H)
Weight: 4 kg
Capacity: 85 L
4) Soft Luggage:
Dimensions (in Inches): 16 x 9.6 x 14 (L x B x H)
Weight: 3 kg
Capacity: 33 L
Choose the best travel bag that fits your travel requirements.
A: We prioritise quality and durability with the following materials in our travel bags:
Virtually unbreakable, crafted with 100% German Polycarbonate for a robust and resilient build.
Made from Twill Polyester Material, ensuring flexibility and endurance for your travels.
A stylish and sturdy everyday accessory that combines the robustness of polyester with the sophistication of faux leather.
Experience a travel bag made for everywhere, with a thoughtful design and premium craftsmanship.
A: Yes, we enhance your packing experience by including the following complimentary items with every hard luggage trolley bag:
- 3 Packing Cubes: Keep your belongings organised and easily accessible during travel.
- Dust Cover: Protect your bag when not in use with our complimentary dust cover.
Enjoy the convenience of organised packing with our free packing aids.
Make unorganised luggage a thing of history with our packing cubes/aids.
A: We stand behind the quality of our products with the following warranty periods:
- Hard Luggage Products: 5 years against manufacturing defects.
- Soft Luggage Products and Trolley Backpacks: 3 years against manufacturing defects.
- Laptop Bag Products: 1 year against manufacturing defects.
- Travel Accessories: 6 months against manufacturing defects.
Please note that the warranty does not cover damage resulting from regular wear and tear associated with the everyday use of the product. Our international warranty ensures your peace of mind and satisfaction with our products.
A: We want to assure you that our prices are carefully set to reflect the value of our meticulously designed products. We believe in offering high-quality items that meet the diverse needs of our customers. If you'd like to learn more about the positive experiences our users have had with our products, please visit this link: Happy User Stories. We aim to provide both quality and satisfaction with every purchase.
A: No, the power bank is not included for free with the travel luggage trolley bags. It is a separate purchase that can be made if desired. Our focus is on providing quality luggage online and additional accessories such as packing cubes, dust covers etc.
A: To determine the size of your laptop, you can use the following methods:
1.) Check Laptop Specifications:
- Look for specifications on the backside of your laptop.
2.) Visit the Official Site or Google:
- Check the official website or use a search engine with the exact model name of your laptop to find its dimensions.
3.) Manual Measurement:
- Use a measuring tape to measure diagonally from the bottom left to the top right of the laptop screen.
By utilising these methods, you can ensure the perfect fit for your laptop in our laptop bags or sleeves. If you have any specific concerns, feel free to reach out to our customer support for assistance.
You have multiple convenient options to purchase our Trolley luggage:
1) Directly from Our Website:
- Visit our official website https://assemblytravel.com/
- Navigate to the menu on the top left of the screen.
- Click on the "Shop" tab to access all our products.
- Place orders directly on each product page.
2) Through Online Marketplaces:
- Find our products on popular marketplaces such as Amazon, Flipkart, Myntra, Ajio, Tata Cliq, Nykaa Fashion, Nykaa Man, Fynd, MensXP, Jio Mart, and more.
Please choose the option that suits you best, and we look forward to providing you with quality luggage for your travel needs.
A: Our bags feature a TSA number lock system for added security. This ensures that your belongings are well-protected during your travels. Feel confident in the safety and reliability of our lock system.
A: In the unfortunate event of forgetting the combination for your lock, here are the available options:
- 1) Lock Replacement by Local Repair Store:
- If the combination is forgotten, the lock may need to be broken to open the bag.
- Once the lock is broken, you can visit a local luggage repair store.
- Obtain a new lock from us, which can be easily fitted onto the luggage by the repair store.
- 2) Product Pickup for Lock Replacement:
- Alternatively, we can arrange for the product to be picked up.
- Our team will replace the lock with a new one and return the product to you.
We understand the inconvenience, and we are here to assist you in resolving the issue with your combination lock. Please get in touch with our customer support for further assistance.
A: Our website prices are already optimised to offer you the best value. However, we do provide the following discount options:
1) Bulk Corporate Queries :
- For bulk corporate queries, we occasionally offer discount coupons. Please inquire for more details.
2) Prepaid Orders:
- Enjoy an extra 5% off on prepaid orders, providing you with additional savings on your purchase.
We strive to provide competitive prices and additional benefits to enhance your shopping experience. Feel free to explore these discount options as you make your purchase.
A: We offer three convenient payment methods on our web store:
(a) Cash On Delivery (COD):
- Pay in cash when your order is delivered to your doorstep.
(b) Prepaid Payment:
- Choose from various prepaid options such as UPI, Cards, Net banking, Wallet, EMI, Cardless EMI, etc.
- We use Razorpay to ensure a secure payment environment for your transactions.
(c) Buy Now Pay Later:
- Explore the option of purchasing through Snapmint EMI and BharatX EMI for a flexible payment plan.
Select the payment method that suits your preferences and enjoy a seamless and secure transaction experience.
A: When you opt for EMI as a payment option, here's how it works:
- Automatic Division of Amount:
- The total payable amount is automatically divided into 3 installments.
- First Installment Payment:
- You will pay the first installment at the time of the transaction.
- Remaining Installments:
- The remaining 2 installments will be automatically scheduled for payment at later dates.
This convenient EMI option allows you to spread the cost of your purchase over multiple payments, making it more manageable for you.
A: Making payments through EMI on our website is simple. Follow these steps during checkout:
- Select EMI Option:
- On the payment page, choose either Snapmint EMI or Assembly Pay as your payment option.
- Complete Order:
- Click on "Complete Order" to proceed.
- Sign Up or Log In:
- If you don't have an account with Snapmint or Assembly Pay, sign up for an account.
- If you already have an account, log in.
- Follow the provided instructions to make the required payments and place your order.
Following these steps, you can easily avail the EMI option for a convenient and flexible payment plan.
A: There is no interest charged for the EMI option. You will only need to pay the net amount in 3 easy and equal installments. Enjoy the flexibility of EMI without any additional interest charges.
SHIPPING & RETURN
A: Our delivery timelines are as follows:
- Pan India: We typically deliver within 6-7 days.
- NCR (National Capital Region) Delivery is typically completed within 2-4 days.
Please note that these are estimated delivery times, and actual delivery may vary based on factors such as location and any unforeseen circumstances. We strive to get your order to you as quickly as possible.
A: We offer a flexible return policy to ensure your satisfaction:
Return Window: We have a 30-day, no-questions-asked return policy.
Return Process: We manage the entire return process, making it convenient for you.
For more details, please refer to our return policy, accessible at this link: Return Policy.
To initiate a return or replacement request, use the following link: Return/Replace Request.
We aim to make the return process seamless and customer-friendly. If you have any questions or concerns, please contact our customer support.
A: Once the return process is formally initiated, the courier company will take approximately 3-4 days to collect the parcel. Please ensure the parcel is securely packed and ready for pickup within this timeframe. Feel free to contact our customer support for assistance if you have any specific concerns or inquiries about the pickup process.
A: After the courier company has picked up the product, it generally takes approximately 6-7 days for the returned product to reach our workshop. This duration may vary depending on the shipping and logistics involved. Once the product is received, our team will promptly process the return. If you have any specific concerns or questions about the return status, please feel free to contact our customer support for assistance.
A: No, there is no additional delivery charge for our products. Delivery is free, as indicated on each product page. We aim to provide a transparent and hassle-free shopping experience by offering complimentary delivery services.
A: Yes, it is possible to update the shipping address and contact number under the following conditions:
- Before Dispatch: If the product has not been dispatched, you can edit the order details, including the shipping address and contact number.
- After Dispatch: Once the product has been dispatched, we are unable to edit the order details.
Please promptly make any necessary changes to the order details to ensure accurate delivery. If you encounter any issues or have specific inquiries, please contact our customer support for assistance.