A: We offer a diverse range of colours across our product categories:

1) Hard Luggage Trolley Bags:

Discover a spectrum of solid colours from Blue, Blue-White, Green, Green-White, Grey, Grey-White, Ivory, Ivory-Grey, and Silver for our best travel trolley bags. Explore our printed luggage options that feature captivating designs such as Camo, Tropical, and Marble.

2) Soft Luggage / Weekender Bags:

Enjoy exquisite simplicity and confident elegance in Rust, blue and black colours for our soft luggage and overnighter or weekender bags. This makes your short tips comfy and enjoyable.

3) Bags and Backpacks:

• Carry your everyday essentials in style with Beige, Black, Blue, Green, Grey, Ivory, Rust, and White options.
• We've created 17 unique colours to cater to your preferences across our product range.

A: Explore our diverse range of best travel bags crafted, tested, and designed to suit the needs of every traveller:

1) Hard Luggage Trolley Bags

2) Soft Luggage Trolley Bags`

3) Laptop Trolley Backpacks

4) Hardshell Backpacks

5) Soft Laptop Backpacks

6) Laptop Bags

7) Waist Bags

8) Laptop Messengers

9) Travel Accessories

10) Sling Bags

11) Duffle Bags

10) Office Backpack

No matter your route, we have the perfect travel companion.

A: We prioritise quality and durability with the following materials in our travel bags:

1) Hard Luggage Trolley Bag:

Virtually unbreakable, crafted with 100% German Polycarbonate for a robust and resilient build.

2) Soft Luggage Trolley Bag:

Made from Twill Polyester Material, ensuring flexibility and endurance for your travels.

3) Bags and Backpacks:

A stylish and sturdy everyday accessory that combines the robustness of polyester with the sophistication of faux leather.

Experience a travel bag made for everywhere, with a thoughtful design and premium craftsmanship.

A: Our best-selling products include RoverPro Moon-White, StarkPro Grey, printed luggage, solo travel bags, and laptop bags.

A: Yes, our unique collection for Assembly Gifting has gifting options for occasions like birthdays and anniversaries. We even have corporate gifting solutions to gift your employees.

A: Our best trolley luggage collection comes in various sizes to accommodate different needs:

1) Cabin Luggage Trolley(Starklite):

Dimensions (in Inches): 15 x 9 x 22 (L x B x H)

Weight: 2.9 Kg

Capacity: 42L

Cabin Luggage Trolley PRO:

Dimensions (in Inches): 15 x 10 x 22 (L x B x H)

Weight: 3.4 Kg

Capacity: 42L

2) Check-In Medium Luggage:

Dimensions (in Inches): 17 x 10 x 26 (L x B x H)

Weight: 3.4 kg

Capacity: 60 L

3) Check-In Large Luggage:

Dimensions (in Inches): 19 x 12 x 30 (L x B x H)

Weight: 3.9 kg

Capacity: 88 L

Choose the best travel bag that fits your travel requirements.

A: Yes, we enhance your packing experience by including the following complimentary items with every hard luggage trolley bag:

1. 3 Packing Cubes: Keep your belongings organised and easily accessible during travel.
2. Dust Cover: Protect your bag when not in use with our complimentary dust cover.

Enjoy the convenience of organised packing with our free packing aids.

OR

Make unorganised luggage a thing of history with our packing cubes/aids.

A: We stand behind the quality of our products with the following warranty periods:

• Hard Luggage Products: 5 years against manufacturing defects.
• Soft Luggage Products and Trolley Backpacks: 3 years against manufacturing defects.
• Laptop Bag Products: 1 year against manufacturing defects.
• Travel Accessories: 1 year against manufacturing defects.

Please note that the warranty does not cover damage resulting from regular wear and tear associated with the everyday use of the product. Our international warranty ensures your peace of mind and satisfaction with our products.

A: We want to assure you that our prices are carefully set to reflect the value of our meticulously designed products. We believe in offering high-quality items that meet the diverse needs of our customers. If you'd like to learn more about the positive experiences our users have had with our products, please visit this link: Happy User Stories. We aim to provide both quality and satisfaction with every purchase.

A: No, the power bank is not included for free with the travel luggage trolley bags. It is a separate purchase that can be made if desired. Our focus is on providing quality luggage online and additional accessories such as packing cubes, dust covers etc.

A: To determine the size of your laptop, you can use the following methods:

1.) Check Laptop Specifications:

• Look for specifications on the backside of your laptop.

2.) Visit the Official Site or Google:

• Check the official website or use a search engine with the exact model name of your laptop to find its dimensions.

3.) Manual Measurement:

• Use a measuring tape to measure diagonally from the bottom left to the top right of the laptop screen.

By utilising these methods, you can ensure the perfect fit for your laptop in our laptop bags or sleeves. If you have any specific concerns, feel free to reach out to our customer support for assistance.

You have multiple convenient options to purchase our Trolley luggage:

1) Directly from Our Website:

• Visit our official website https://assemblytravel.com/
• Navigate to the menu on the top left of the screen.
• Click on the "Shop" tab to access all our products.
• Place orders directly on each product page.

2) Through Online Marketplaces:

• Find our products on popular marketplaces such as Amazon, Flipkart, Myntra, Ajio, Tata Cliq, Nykaa Fashion, Nykaa Man, Fynd, MensXP, Jio Mart, and more.

Please choose the option that suits you best, and we look forward to providing you with quality luggage for your travel needs.

A: Our bags feature a TSA number lock system for added security. This ensures that your belongings are well-protected during your travels. Feel confident in the safety and reliability of our lock system.

A: In the unfortunate event of forgetting the combination for your lock, here are the available options:

• 1) Lock Replacement by Local Repair Store:
• If the combination is forgotten, the lock may need to be broken to open the bag.
• Once the lock is broken, you can visit a local luggage repair store.
• Obtain a new lock from us, which can be easily fitted onto the luggage by the repair store.
• 2) Product Pickup for Lock Replacement:
• Alternatively, we can arrange for the product to be picked up.
• Our team will replace the lock with a new one and return the product to you.

We understand the inconvenience, and we are here to assist you in resolving the issue with your combination lock. Please get in touch with our customer support for further assistance.

A: Our website prices are already optimised to offer you the best value. However, we do provide the following discount options:

1) Bulk Corporate Queries :

• For bulk corporate queries, we occasionally offer discount coupons. Please inquire for more details.

2) Prepaid Orders:

• Enjoy an extra 5% off on prepaid orders, providing you with additional savings on your purchase.

We strive to provide competitive prices and additional benefits to enhance your shopping experience. Feel free to explore these discount options as you make your purchase.

A: We offer a flexible return policy to ensure your satisfaction:

Return Window: We have a 30-day, no-questions-asked return policy.

Return Process: We manage the entire return process, making it convenient for you.

For more details, please refer to our return policy, accessible at this link: Return Policy.

To initiate a return or replacement request, use the following link: Return/Replace Request.

We aim to make the return process seamless and customer-friendly. If you have any questions or concerns, please contact our customer support.

A: When you opt for EMI as a payment option, here's how it works:

1. Automatic Division of Amount:
2. The total payable amount is automatically divided into 3 installments.
3. First Installment Payment:
4. You will pay the first installment at the time of the transaction.
5. Remaining Installments:
6. The remaining 2 installments will be automatically scheduled for payment at later dates.

This convenient EMI option allows you to spread the cost of your purchase over multiple payments, making it more manageable for you.

A: Making payments through EMI on our website is simple. Follow these steps during checkout:

• Select EMI Option:
• On the payment page, choose either Snapmint EMI or Assembly Pay as your payment option.
• Complete Order:
• Click on "Complete Order" to proceed.
• Sign Up or Log In:

1. If you don't have an account with Snapmint or Assembly Pay, sign up for an account.
2. If you already have an account, log in.

• Payment:
• Follow the provided instructions to make the required payments and place your order.

Following these steps, you can easily avail the EMI option for a convenient and flexible payment plan.

A: There is no interest charged for the EMI option. You will only need to pay the net amount in 3 easy and equal installments. Enjoy the flexibility of EMI without any additional interest charges.

A: Our delivery timelines are as follows:

• Pan India: We typically deliver within 6-7 days.
• NCR (National Capital Region) Delivery is typically completed within 2-4 days.

Please note that these are estimated delivery times, and actual delivery may vary based on factors such as location and any unforeseen circumstances. We strive to get your order to you as quickly as possible.

A: We offer a flexible return policy to ensure your satisfaction:

Return Window: We have a 30-day, no-questions-asked return policy.

Return Process: We manage the entire return process, making it convenient for you.

For more details, please refer to our return policy, accessible at this link: Return Policy.

To initiate a return or replacement request, use the following link: Return/Replace Request.

We aim to make the return process seamless and customer-friendly. If you have any questions or concerns, please contact our customer support.

A: Once the return process is formally initiated, the courier company will take approximately 3-4 days to collect the parcel. Please ensure the parcel is securely packed and ready for pickup within this timeframe. Feel free to contact our customer support for assistance if you have any specific concerns or inquiries about the pickup process.

A: After the courier company has picked up the product, it generally takes approximately 6-7 days for the returned product to reach our workshop. This duration may vary depending on the shipping and logistics involved. Once the product is received, our team will promptly process the return. If you have any specific concerns or questions about the return status, please feel free to contact our customer support for assistance.

A: No, there is no additional delivery charge for our products. Delivery is free, as indicated on each product page. We aim to provide a transparent and hassle-free shopping experience by offering complimentary delivery services.

A: Yes, it is possible to update the shipping address and contact number under the following conditions:

• Before Dispatch: If the product has not been dispatched, you can edit the order details, including the shipping address and contact number.
• After Dispatch: Once the product has been dispatched, we are unable to edit the order details.

Please promptly make any necessary changes to the order details to ensure accurate delivery. If you encounter any issues or have specific inquiries, please contact our customer support for assistance.

A: For warranty claims, we offer repair or replacement at our discretion after inspection. The Company’s decision regarding the nature of the defect and the applicable resolution shall be final.

A: We strictly adhere to our published return and exchange timelines and are unable to process any return or exchange requests submitted after the specified window.

If your order was placed through an external marketplace, all return or exchange requests are governed solely by that platform’s policies. We kindly request you to contact the respective marketplace’s customer support team directly for assistance before their return window closes.

For products with minor defects: If the product has a minor defect that can be repaired easily, we will repair it and return it to you within a few days. The 2-way shipping charges will be borne by Assembly.

For products with major defects: If the product cannot be repaired, we will provide a free replacement and arrange for reverse shipping of the damaged product back to us.The 2-way shipping charges will be borne by Assembly.

If the product is outside the warranty period: After understanding the defect over call/chat, we will inform you regarding the repair charges and 2-way shipping costs. If you agree, we will schedule the repair at our workshop (located in New Delhi) and send it back to you.

A: For Repairs: Assembly stands by its promise of delivering premium craftsmanship and assistance to its all international and domestic consumers.

We offer:

Spare Parts and Guided Assistance: We will send over the spare parts along with detailed repair instructions or guided videos to assist you with minor repairs subject to serviceability at the international PIN code.

For Refund: In case there's no scope for replacement or repair, we'll offer you a partial refund for your order only in situations where the issue results in the customer being unable to carry the luggage to India. Minor or cosmetic issues are not covered under this refund. In order to avail this, you will have to share the following:

1. Purchase Receipt for legibility and to initiate the necessary banking facilities.
2. Photo/video of the defect.
3. Confirmation from our team that local repair options are not available.
4. Eligible for refund only if the product is non-functional and cannot be repaired or replaced, especially for international customers where the PIN code is non-serviceable and the luggage cannot be carried back to India.

Amount: Refunds will be processed for the purchase price of the luggage, excluding the shipping cost.

Processing Time: Refund requests will be processed within 2-3 business days upon approval.

A: The process depends on the following factors:

In case of under-warranty replacements with repair, spare parts required for the luggage will be shipped complimentary after verifying purchase and photo/video of the defective product shared by the customer.

Out-of-warranty replacements with repair spare parts will be shipped at a nominal charge.

A: They can get their products repaired in the following based on whether the defect is minor or major.

For minor repairs, we encourage you to visit a reliable local bag and luggage repair shop.

For major repairs, we will facilitate service at our Delhi NCR workshop.

A: All customer purchase information is recorded in our online database after you provide your consent during purchase. We use this information only as needed.

Please note: We do not provide a hard copy of the warranty card separately.